Suryajyoti life Insurance Company Limited

About SuryaJyoti Life Insurance Company Limited

Delivering Trusted Life Insurance Solutions for a Financially Secure Nepal

SuryaJyoti Life Insurance Company Limited is a leading public limited life insurance company in Nepal, licensed by the Nepal Insurance Authority, the statutory insurance regulator under the Ministry of Finance, Government of Nepal. The company is authorized to conduct life insurance business throughout Nepal and provides a comprehensive portfolio of life insurance products designed to deliver financial protection, long-term savings, wealth creation, and financial security for individuals, families, and organizations.

Operating in full compliance with Nepal's insurance laws, regulatory requirements, and industry standards, SuryaJyoti Life is committed to protecting lives while helping customers achieve their long-term financial goals through innovative and customer-focused insurance solutions.

Nepal's First Historic Life Insurance Merger

SuryaJyoti Life Insurance was formed through Nepal's first historic merger between two successful life insurers—Surya Life Insurance Co. Ltd. and Jyoti Life Insurance Co. Ltd. The merged entity officially commenced its joint operations on December 22, 2022, combining the strengths, expertise, operational excellence, and market presence of both organizations.

This strategic merger has significantly enhanced the company's scale, financial strength, and operational capabilities, positioning SuryaJyoti Life among Nepal's largest life insurance companies in terms of capital base, total investments, life fund, branch network, agency force, and policyholder base.

A Legacy of Growth, Experience, and Innovation

Before the merger, Surya Life Insurance had established an outstanding reputation during more than 15 years of successful operations. The company steadily expanded its nationwide distribution network, built strong customer relationships, and secured a significant presence in Nepal's life insurance market.

Jyoti Life Insurance, despite operating for only five years, emerged as one of Nepal's fastest-growing life insurers through its innovative product portfolio, customer-focused approach, and robust operational systems designed to efficiently manage growing business volumes while minimizing operational risks.

Today, SuryaJyoti Life combines these complementary strengths to deliver reliable, innovative, and accessible life insurance solutions across Nepal.

Nationwide Presence with Customer-Centric Services

SuryaJyoti Life operates through a nationwide network of more than 176 fully functional branch offices, enabling customers and insurance agents to access a comprehensive range of life insurance services throughout the country.

The company is committed to delivering efficient, transparent, and customer-focused services by continuously improving operational processes and investing in digital transformation to enhance the overall customer experience.

Quality Management and International Standards

SuryaJyoti Life is ISO 9001:2015 certified, demonstrating its commitment to internationally recognized quality management standards, operational excellence, continuous improvement, and prudent business management.

This certification reflects the company's focus on maintaining high service quality, efficient internal processes, customer satisfaction, and strong corporate governance across all areas of its operations.

Innovative Life Insurance Products

SuryaJyoti Life offers a diverse range of life insurance solutions designed to address different financial needs throughout every stage of life. Its product portfolio includes protection-oriented life insurance, savings and investment-linked plans, and long-term financial security solutions.

The company also offers one of Nepal's most comprehensive Critical Illness Coverage benefits, providing protection against 35 critical illnesses with coverage of up to NPR 5 million, helping policyholders manage significant medical and financial challenges.

Strong Reinsurance Partnerships

To strengthen risk management and ensure long-term financial stability, SuryaJyoti Life maintains strategic reinsurance partnerships with:

• Nepal Re, Nepal's largest reinsurance company with substantial ownership by the Government of Nepal.

• Himalayan Re, a leading domestic reinsurance partner.

• Hannover Re, one of the world's top three global reinsurance companies.

These partnerships enable the company to diversify insurance risks, enhance financial resilience, and provide greater protection for policyholders through internationally recognized reinsurance support.

Digital Innovation and Technology-Driven Operations

Technology plays a central role in SuryaJyoti Life's operations. The company utilizes SiddhiLife and its in-house Compass system as its core operational platforms to support efficient policy administration, underwriting, and customer service.

In addition, the company has developed several digital solutions that improve operational efficiency and customer convenience, including:

• A feature-rich mobile application

• Online premium payment integration

• Comprehensive reporting and analytics tools

• Workflow and turnaround-time tracking systems

• Customer engagement and call center services supported by the AI-enabled Ting Ting system

• Other digital platforms designed to enhance accessibility, transparency, and service quality

These technology-driven initiatives enable SuryaJyoti Life to provide faster, more responsive, and customer-centric insurance services.

Strong and Diverse Promoter Base

SuryaJyoti Life is supported by a diverse group of promoters representing various sectors of Nepal's economy, including manufacturing, trading, financial services, and other established business institutions. This diversified promoter base contributes valuable industry expertise, strong corporate governance, and long-term strategic direction, reinforcing the company's stability and sustainable growth.

Committed to Protecting Lives and Building Financial Confidence

SuryaJyoti Life Insurance Company Limited remains committed to helping individuals and families build long-term financial security through trusted life insurance solutions. By combining financial strength, innovative products, digital transformation, quality management, strong governance, and customer-centric service, the company continues to strengthen its position as one of Nepal's leading life insurance providers while creating lasting value for policyholders, business partners, shareholders, and the nation.