Mahalaxmi Bikas Bank Ltd.

About Mahalaxmi Bikas Bank Limited

Overview

Established in 2052 B.S. (1995 A.D.), Mahalaxmi Bikas Bank Limited (MLBBL) is one of Nepal's leading National Level Development Banks, with more than 30 years of banking excellence. Built on the founding philosophy of "Strong Bank, Successful Co-operation," the bank has earned a strong reputation for trust, innovation, financial stability, and customer-focused banking.

Mahalaxmi Bikas Bank holds the distinction of being the first national development bank to meet the paid-up capital requirement prescribed by Nepal Rastra Bank (NRB) as a Class 'B' National Level Development Bank.

Headquartered at Durbarmarg, Kathmandu, the bank serves more than 800,000 customers through a nationwide network of 103 branches and 33 ATMs, providing modern banking services to individuals, businesses, entrepreneurs, and institutions across Nepal.

Guided by its customer promise, "Service with Smile," the bank combines personalized customer care with digital innovation, sound corporate governance, and sustainable banking practices to create long-term value for customers, shareholders, employees, and society.

Our Journey

For more than three decades, Mahalaxmi Bikas Bank has continuously evolved alongside Nepal's financial sector while maintaining its commitment to responsible banking and operational excellence.

From its early years as a development bank to becoming one of Nepal's most trusted financial institutions, the bank has focused on:

• Expanding access to banking services across Nepal.

• Promoting financial inclusion.

• Investing in digital banking technologies.

• Strengthening corporate governance.

• Enhancing customer experience.

• Delivering sustainable financial growth.

Today, Mahalaxmi Bikas Bank continues to build on its legacy by embracing innovation while preserving the trust and reliability that have defined the institution since its establishment.

Nationwide Banking Network

Mahalaxmi Bikas Bank provides convenient banking services through an expanding nationwide network that includes:

• 103 Branches

• 33 ATMs

• 800,000+ Customers

Supported by experienced professionals and modern banking technology, the bank delivers secure, efficient, and accessible financial services throughout Nepal.

Comprehensive Banking Services

Mahalaxmi Bikas Bank offers a wide range of banking products and financial solutions tailored to meet the diverse needs of retail customers, businesses, entrepreneurs, and institutions.

Its major services include:

• Personal Banking

• Business Banking

• SME Banking

• Savings and Deposit Products

• Loan and Credit Facilities

• Digital Banking Services

• Mobile and Internet Banking

• Card Services

• Remittance Services

• Payment Solutions

• Other Modern Banking Products

The bank continuously enhances its services through technological innovation and customer-focused product development.

Vision

To become the most trusted bank for customers, employees, shareholders, regulators, and all stakeholders through continuous innovation, ongoing improvement, strong corporate governance, and a professional work culture.

Mission

To ensure the safety of customer deposits, deliver outstanding banking services, create an excellent workplace for employees, generate sustainable value for shareholders, and maintain full compliance with regulatory requirements.

The bank fulfills this mission through four strategic pillars:

• Innovation

• Continuous Improvement

• Corporate Governance

• Professional Work Culture

Strategic Objectives

Mahalaxmi Bikas Bank is committed to achieving sustainable growth through clearly defined strategic objectives:

• Deliver exceptional customer service through a proactive and customer-centric approach.

• Offer innovative, competitive, and value-driven financial products.

• Maintain the highest standards of ethics, transparency, and corporate governance.

• Improve operational efficiency through advanced technology and digital transformation.

• Strengthen asset quality to ensure long-term financial sustainability.

• Optimize operational costs through efficient resource management.

• Apply prudent risk management practices across all banking operations.

• Foster employee development by creating opportunities for continuous learning and career growth.

• Maximize shareholder value while operating in full compliance with regulatory guidelines and internal governance standards.

Awards and Recognitions

Mahalaxmi Bikas Bank has received numerous national and international awards recognizing its excellence in banking, corporate governance, financial reporting, customer service, and organizational development.

Notable recognitions include:

• Best Presented Annual Report (BPA) Award presented by the Institute of Chartered Accountants of Nepal (ICAN) for excellence in financial reporting.

• SAFA Award 2018 and Certificate of Merit for excellence in financial reporting and corporate governance.

• Learning & Development (L&D) Award by BFIN for outstanding investment in employee development and institutional capacity building.

• ISO 9001:2015 Certification for maintaining internationally recognized quality management standards.

• National Best Presented Annual Report – Silver Award under the Financial Services Sector by ICAN.

• Most Customer-Centric Bank of the Year awarded by Business Connect, India.

• Rising Star in Asset Quality (Development Bank Category) at the Emerging Asia Banking Awards, presented by the Indian Chamber of Commerce (ICC).

• Excellence in Banking Innovation and Customer Delight Award from the India Business Awards for innovation and superior customer experience.

These achievements reflect the bank's ongoing commitment to operational excellence, transparency, innovation, and customer satisfaction.

Our Strengths

Mahalaxmi Bikas Bank's continued success is built upon several core strengths:

• More than 30 years of trusted banking experience.

• A growing customer base of over 800,000 customers.

• A digital-first banking approach supported by personalized customer service.

• A nationwide network with deep understanding of local communities.

• Strong corporate governance and regulatory compliance.

• Award-winning financial reporting and transparency.

• Continuous investment in employee development and organizational excellence.

• Commitment to innovation, sustainable banking, and long-term stakeholder value.

Commitment to Excellence

Mahalaxmi Bikas Bank Limited remains dedicated to delivering secure, innovative, and customer-centric banking solutions while contributing to Nepal's economic development. Through responsible banking, digital transformation, ethical business practices, and continuous improvement, the bank strives to create lasting value for customers, shareholders, employees, regulators, and the communities it serves.

Driven by its promise of "Service with Smile," Mahalaxmi Bikas Bank continues to strengthen its position as one of Nepal's most trusted, progressive, and future-ready development banks.