*Note: Banking hours and Office hours have been changed due to lockdown announced by Nepal Government.
Timings:
| Day Counter | |
| Sunday - Thursday | 10:00am - 4:00pm |
| Friday | 10:00am - 1:00pm |
| Evening Counter | |
| Sunday - Thursday | 4:30pm - 6:00pm |
| Friday | 2:00pm - 5:00pm |
Evening counter offered from Putalisadak, Biratnagar, Itahari, Dharan, Birtamode, Janakpur, Birgunj, Hetauda, Narayangarh, Butwal, Bhairahawa, Nepalgunj, Dhangadhi, Dhulikhel, New Road, Manbhawan, Samakhusi, Koteshwor, Kalanki, Tikapur branches
Holiday counter (Saturday) offered from Putalisadak, New Road, Pokhara and Tikapur branches
| S.No. | Branches | Counter Timing |
Services during Public Holiday (other than Saturday) |
| 1 | Putalisadak | 11:00 am – 2:00 pm | Cash counter and locker facility |
| 2 | Tikapur | 11:00 am – 2:00 pm | Cash counter |
| 3 | Biratnagar | 11:00 am – 2:00 pm | Cash counter and locker facility |
| 4 | Itahari | 11:00 am – 2:00 pm | Cash counter |
| 5 | Dharan | 11:00 am – 2:00 pm | Cash counter |
| 6 | Birtamod | 11:00 am – 2:00 pm | Cash counter and locker facility |
| 7 | Janakpur | 11:00 am – 2:00 pm | Cash counter |
| 8 | Birgunj | 11:00 am – 2:00 pm | Cash counter and locker facility |
| 9 | Narayangarh | 11:00 am – 2:00 pm | Cash counter and locker facility |
| 10 | Butwal | 11:00 am – 2:00 pm | Cash counter and locker facility |
| 11 | Bhairahawa | 11:00 am – 2:00 pm | Cash counter |
| 12 | Pokhara | 11:00 am – 2:00 pm | Cash counter and locker facility |
| 13 | Nepalgunj | 11:00 am – 2:00 pm | Cash counter |
| 14 | Dhangadhi | 11:00 am – 2:00 pm | Cash counter |
| 15 | Dhulikhel | 11:00 am – 2:00 pm | Cash counter |
| 16 | Manbhawan | 10:00 am – 1:00 pm | Cash counter and locker facility |
| 17 | New Road | 1:00 pm – 4:00 pm | Cash counter and locker facility |
| 18 | Koteshwor | 1:00 pm – 4:00 pm | Cash counter |
| 19 | Samakhusi | Cash counter | |
| 20 | Hetauda | Cash counter | |
| 21 | Kalanki | Cash counter |
Update: 1st August 2019