Nepal Rastra Bank Launches Nationwide Financial Consumer Satisfaction Survey 2083

Kathmandu: Nepal Rastra Bank has announced the launch of the Financial Consumer Satisfaction Survey 2083, a nationwide initiative aimed at assessing the satisfaction level of financial service users across Nepal.

The survey will be conducted in all 77 districts, covering every type of local government through a random sampling method. A total of 10,405 samples will be collected from selected wards to evaluate consumers' experiences with financial services.

According to the central bank, the survey will gather public feedback on key areas including access to financial services, service quality, transparency, grievance handling, financial consumer protection, and overall customer experience with banks and financial institutions.

The findings are expected to support the development and improvement of policies, regulatory frameworks, and programs related to financial consumer protection and the quality of financial services in Nepal.

Nepal Rastra Bank has requested financial consumers, banks, financial institutions, stakeholders, and the general public to cooperate with the survey by providing accurate and unbiased information. Participation in the survey will be voluntary, and respondents may decline to answer any questions they find uncomfortable.

The central bank also assured that all information collected during the survey will remain strictly confidential in accordance with the Statistics Act, 2022 (2079 BS) and will be used only for aggregated statistical purposes.

For additional information, Nepal Rastra Bank has advised interested parties to contact its Financial Inclusion and Consumer Protection Department.