Kathmandu l Recently, Google has strengthened its policies to enhance user security and overall experience. These updates include stringent requirements for developer account verification and business authenticity. If discrepancies are found between the details provided by a developer and the information associated with their account, Google may remove the developer's profile and associated apps from the Play Store.
Publishing an app on the Google Play Store requires developers to verify their account with accurate business details. For eSewa, a popular digital wallet service, the account was originally verified under the name "eSewa Pvt. Ltd." However, eSewa underwent a corporate restructuring, transitioning from a Private Limited (Pvt. Ltd.) company to a Limited (Ltd.) company. This change necessitated an update of the company’s name on the Play Store.
The challenge arose when eSewa updated its corporate status on April 10, 2024 (Baisakh 28, 2081 in the Nepali calendar). The new company name had to be verified through Google’s business verification process, which involves cross-referencing information with the DUNS (Data Universal Numbering System) number provided by Dun & Bradstreet, a global business data provider.
During this transition, a mismatch between the DUNS information and Google’s records led to complications. As a result, Google temporarily removed the eSewa app from the Play Store until the verification process was completed. Once the issue was resolved, the app was reinstated on the platform.
This type of temporary unavailability is a routine procedure that can occur when an app undergoes significant changes in its business details, especially during the verification process. In eSewa’s case, it was purely a matter of completing the verification with Google and Dun & Bradstreet, not due to any security issues or vulnerabilities.
